Sears Home Services
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Sears Home Services is now a SCAM. So sad.
I used the Sears home warranty 5-10 years ago and had good experiences. This experience, however: in signing up, I was told they following, without my even asking, just as part of the pitch: 1. If I don’t use the warranty, I could have my payments refunded in full (this was offered as reason to sign up now and think further about it later) 2. If an appliance was not reparable, it would be replaced with a new one, comparable but of my choice, with a $3500 limit. Several times they “cautioned” me to remember there was a $3500 limit to replacement. Both of these were independently stated by 2 or 3 people I spoke to on the “sales” side, so it wasn’t just a single individual lying. As soon as I got to the “Claims” side, the story changed completely. that “replacement” on an appliance was a pro-ration of the used value set by them (so, exceedingly low.) And it was clear they had run across the discrepancy times before, bc early in the process the phone contact, before even sending me to claims (which be a hassle days-long process) independently offered that it might not be worth my time to seek reimbursement bc my expectations (which I had not yet stated) may be high. And he informed me of the real policy: almost zero reimbursement. And he was not surprised when I told him what I’d been told. He just said, “I wanted to let you know before you spend time on it.” So I decided to just cancel the policy. That’s when I found out there was no reimbursement, as previously promised. I ended up paying 3 mos dues, or $225, before discovering the scam and cancelling. Avoid.