Leonardo Hotels
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I will never stay in a Leonardo hotel again
I booked a 9 night stay at the Leonardo Hotel in Warsaw on Grzybowska Street, unfortunately without the possibility of cancellation. Typical business stay. HOTEL SERVICE - I have never encountered such unprofessional service, very rude and discourteous. Hotel service is not purely Polish-speaking. Calling the reception bordered on the miracle - when I was coming down the lift from the 27th floor, it turned out that the reception was empty and the employee in the back. And it wasn't just once, but every time there was a man working at the reception desk (it was difficult to understand him sometimes). By the way, I tried to call the hotel landline number as well - despite the lack of traffic in the lobby, no one answered the phone either. AIR CONDITIONING - or rather the lack of it! During my whole stay it was over 33°C outside and over 24°C in the room and unfortunately there was no way to change it. Although there was an individual temperature monitor in each room, unfortunately it did not work. On my request to reduce the temperature I was told that this was not possible as there were small children in the hotel! Please take into account that the windows in the hotel DO NOT OPEN!!! the room is stuffy and the only thing you can do is to turn on the fan....XXI age of the centre of Warsaw! I changed the room 3 times because I asked for the window to face the non-sunny side. In the last days of my stay 23-26 August the air-conditioning broke down on several floors and I was forced to change the room once again. WATER IN THE TAP - It would have been possible to cool down with cold water ..... if it would have come from the tap... unfortunately the water in the rooms was over 18°C and so cooling down did not work either. BROADBAND - every day you have to log on to the network, unfortunately the network is resistant and not everyone is accepted ;) - a technician was called in as my laptop would "drop out" of the network every few hours making my work almost impossible. WORKING DESK - it was my business stay so I wanted a room with a place to work, so what if there was a desk if there was no lighting!!! The lamp with the dark shade did not give the necessary light to work at the desk, the shade could not be removed and to make things even more interesting there was NO LIGHT on the ceiling of the room..... therefore working on the laptop for several hours in the evening and after dark caused a very strong pain in the eyes and head. NO CHARGE SOCKETS at the beds, no USB sockets in the room. REFRIGERATOR - stopped working after the first day of stay. BATHROOM SURFACE - clogged pipes in every room, only accepts very low water pressure. HOUSEKIPING - during cleaning hours, if you have to stay in the room, wear headphones because the cleaning ladies talk so loudly that I could not focus on the work. DOOR OPENNING CARDS - jammed. Several times I stood outside the room for several minutes to open the door. BEDDING - mattress very uncomfortable, hard. Bedding and towels not the best cleanliness, cheap and sloppy, pillows made of plastic that rolled into balls which caused great discomfort when resting the head.