Lyca Mobile USA
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DO NOT USE THIS SERVICE!
I never received my QR code needed to activate my phone plan. I contacted customer service, then they replied days later saying that the activation QR code is in the order email, I replied thanking them for their service yet stressing that the QR code was not in that email, however they have yet to respond to me. I've also sent in my request for a refund today via the live chat and the live chat is an absolute crime. After waiting for a very long time someone finally replied to assist me with the refund, so I give them the details as per request, but then they put me on hold, then I've waited dozens of minutes for a response only for the chat to close due to "inactivity". What a joke! Do not use this service! Also, the emails are clearly automated or scripted because they misname you in their reply, my name isn't Priya ): yet they addressed me as Priya, so this clearly means that their customer service team is nothing but robots. Thanks for reading! Update: they sent out a physical sim today, I probably got confused or they got confused. I don't know, but I know I selected eSim the first time I tried to check out then an error happened. On my second try I'm not sure what I selected, but an error happened again and I was sent to a dead link, then I received an order confirmation email. I had no idea if I got an eSim or physical sim before it was shipped today, I wish customer service would have told me I was getting a physical sim, then I wouldn't of have been constantly checking my email for the QR code. I hate myself and these situations ):