M D

Jul 28, 2025

False Advertising, Deceptive Pricing, and Horrible Customer Service

False Advertising, Deceptive Pricing, and Horrible Customer Service I stayed with this cell carrier based on clear promises made both by their customer service agents and the company’s own advertising. I was told twice that my plan would renew at the plan price plus tax, exactly what I paid last year. Based on that, I didn’t switch to another provider. But once the plan renewed, I was charged over without any notice or justification. When I reached out to customer service, instead of resolving the issue, I got conflicting excuses: one agent blamed another, another said the price had increased, and others just dodged the question. No one took accountability. The customer service was slow, unhelpful, and extremely frustrating to deal with. To make things worse, their own advertisement proudly claims: "No Price Increases Ever!" "2 Minute Customer Care" Both are blatantly false in my experience. They increased the price after confirming they wouldn’t, and their customer care is anything but fast or helpful. This is not just bad service—it’s deceptive and dishonest. Even when I contacted the billing department, they provided the same copy-and-paste response based on the agent's statement. I feel completely cheated, and I strongly warn others to stay away from this provider. If a company can’t stand by its own promises, how can customers trust anything they say?