Sears Home Services
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Very Unprofessional service technician, Michael.
The technician Michael left abruptly without checking the repair parts he installed on the dishwasher to be working despite our calling out to him to do so. He sent an e-mail on the service ticket stating that he did check it's operation and that everything was OK when in fact HE DID NOT! He lost a small tension spring and used a spring that we had instead. In addition, the door no longer closes and there is an apparent electrical short given that there is a constant blinking light on the control panel that indicates that the dish was cycle is complete. Very unprofessional for this tech to not tell the truth about the unit working. The unit has been out of service for 4 months with over 16 appointments and rescheduled service times. An E-mail has also been sent to Eliga Colburn for ASAP resolution given the electrical concern issue along with the BBB Chicago.