Dunnes Stores
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Placed an order..so sorry I did
UPDATE...THEIR RESPONSE, AND MINE JUST NOW, BELOW...GETS WORSE!! Thank you for your email. As advised above once this order is scanned back into our warehouse you will receive a refund for the order due to the items being damaged. Please accept our apologies for any inconvenience caused. Best regards, James, Customer Service. I HAVE ASKED 6 TIMES FOR A REPLACEMENT ORDER TO BE SENT. IF NOT EXACTY WHY DO I HAVE TO WAIT FOR THE ORDER TO BE RETURNED TO YOU FOR REFUND AS YOU KNOW THE COURIER DID NOT DELIVER IT. THIS IS APPALLING CUSTOMER SERVICE. PLEASE EXPLAIN BY RETURN EXACTLY WHY YOU WILL NOT RESEND THE ORDER...YOU HAVE BEEN PAID FOR IT Placed an order..so sorry I did. It didn't arrive...tracking said it was being returned to sender. Contacted Dunnes. All they said was it had been damaged in transit and as sonn as it was returned to them they would issue refund. I replied asking for them to reissue the order and pointing out that if they were not going to do so then why not issue refund IMMEDIATELY as they knew I had never received the parcel! I do not particularly want a refund I would prefer the goods ordered . Have e mailed repeatedly and no one has bothered to respond. Appalling customer service...so beware