Red Energy
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Misleading rates and terrible customer…
Misleading rates and terrible customer service. I signed up with Red Energy after seeing a competitive rate advertised on their website — but once the account was active, I found out I’d been placed on a much higher rate. It felt like a classic bait and switch tactic. The advertised rate was never honoured, and there was no clear explanation given. To make matters worse, I tried contacting their customer service to sort it out. I was on hold for 37 minutes, then the call disconnected without speaking to anyone. I called again and waited another 40 minutes before finally getting through. The whole experience was exhausting and incredibly frustrating. I expected better from a company that claims to have good service. Instead, I feel misled and ignored. If you're considering Red Energy, I'd recommend being extremely cautious — or better yet, look elsewhere.