FlixBus
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Bad customer service
I've had some decent experiences traveling with Flixbus but their customer service is awful. My bus was once delayed by over 2 hours and they made no gesture whatsoever despite my emails. They claimed a refund only applies if the delay is over 120 minutes and the passenger does not get on the bus. This was not written anywhere on their website or in the general terms and conditions. They were unable to point to me where this information was displayed and were overall very unhelpful.