Malagatravels

Nov 24, 2024

I gave one star because zero is not an…

I gave one star because zero is not an option. I was checked in by a gentleman who was practicing unsettling commercial terrorism. I told him I had taken a private insurance and he kept telling me I needed their insurance as even if someone scratched our car I would end up paying for it. I had pointed there was a scratch and took a picture. It was not marked on the papers but was told to bring it up when I returned the car. Retuned the car two days later. I checked it thoroughly and no additional scratch. A lady went to check it and returned saying there was a scratch… I reassured her I knew and showed her the picture- it was a big scratch but she did not even noticed (as if she knew) but pointed to a tiny scratch on the other door - which I have serious doubts was there before she went- 168 Euro to pay… her remarks.. no worries your insurance will cover… not the point… was not there… I should have gone with her and next either don’t rent with Firefly (my preferred option) or give in to their commercial terrorism and get the insurance… be warned!