Hyatt Hotels
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Room 262 Hyatt London Churchill: Whatever you do refuse room 262
This is a warning for anyone thinking of staying at the Hyatt Regency Churchill in London. If you are offered room 262 refuse it. It is wholly inadequate and nowhere near a 5 star hotel room. It has no wardrobe or drawers to store clothes and shoes only a skeletal hanging frame to hang and store in the open. There is no mirror in the bedroom, only the bathroom and the cable on the hairdryer is too short to use in the bathroom. It has a tiny bathroom with a strong damp smell and the outlook is on to a flat room amid tall buildings with litter and cigarette butts immediately outside. When we spoke to the duty manger he said we should have inspected the room on arrival and asked for a change. We thought it was the hotel's responsibility to get the rooms right. After much debate we were offered a 25% reduction on the first night. We would have preferred a decent room in the first place. The lesson is, if you stay at a Hyatt carefully scrutinise your room on arrival.