H10 Hotels
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H10 Atlantic Sunset
H10 Atlantic Sunset, Tenerife Our poor experience started before we arrived, we should have known the hotel would not be much better, we had to write to the CEO of H10 to get any traction. I am not able to give H10 Atlantic Sunset a zero rating, if I could I would have. Dear Mr Espelt (The CEO H10) I apologise for contacting you directly, however I am extremely frustrated with the service received to date from H10. I am hoping you can help. I have booked 2 rooms at your new hotel in Tenerife, the H10 Atlantic Sunset, arriving at 31/12/19. We have been trying since Saturday 21/12/19 to get a restaurant booked for New Years Eve at the hotel, also to understand what other entertainment is on offer on NYE. We have tried now a further 7 times to get through to Guest Services, in frustration I sent an email to H10 complaints on the 22/12/19, I still have had no response. Yesterday we spoke to reception at the H10 Atlantic Sunset for the 3rd time, they gave my wife an absolute guarantee that Guest Services would call back yesterday, still no contact. We visit to Tenerife 3 times a year, we saw your new H10 hotel whilst staying at the Hard Rock in November (For the 4th time) and so I wondered over to take a look, hence the booking, I do hope that the services we will receive when we arrive improves on the experience to date. Regards Mr T