Optima Legal
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As a Mortgage Broker the use of Optima…
As a Mortgage Broker the use of Optima Legal is enforced on us by the lenders to complete conveyancing for our clients. Like most "packaging" conveyancers there communication is appalling and not once do they contact either ourselves or the clients to advise of any issues. More annoyingly is when you have spoken to an individual who promises to call you back and never does and then when you call they are "unable" to put you through to anyone as it is "not possible" . Another case of a company who have tried to become totally automated and have forgotten what customer service is all about. It certainly says something when their telephone staff advise you to make a complaint as opposed to put you through to a person to resolve the issue !!!