Hyatt Hotels
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Hyatt Hill Country no better than Motel 6
One of the reasons that we chose to return to this particular resort was the spa. We planned an extended weekend stay as an “spa getaway”. Upon arrival and much to our dismay, we were told that the spa was completely shut down. We were then directed to a hot tub near the pool. Not only was this not the spa experience we were anticipating, the hot tub itself was lukewarm and quite uninviting. That evening we were kept awake by groups of girls running and yelling up and down the halls at night. Apparently they were there for a dance competition and we were placed on the same floor in the middle of this large group. This happened even though my husband and I aren’t affiliated with this group. We are older adults who could no way be mistaken as a part of this group. Inside our room, we soon realized that the shower didn’t drain. We contacted the front desk and were assured that it would be addressed. The next day we realized that the shower had not been addressed and the shower was still not draining. But let me add that now we did not have hot water. So our showers consisted of standing in dirty, backed up water without any hot water. As return guests, we were given a room overlooking a construction site.It was unsightly and far from a “resort” experience. The balcony was shockingly in horrible disrepair; rotted wood and peeling paint. Touted as a family friendly resort, I cannot image letting a child out on this balcony do safety reasons. We have stayed in lesser hotels in better condition. So for the money we spent at your “resort” we received a Motel 6 experience. It was an incredibly disappointing experience for not only the charges incurred but the reputation of the brand name.