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Cassandra was awesome!
So far my experience with Cruises.com has been great. We booked a cruise in April for this coming February. It was kind of iffy at first as I was booking 2 separate cabins, and we have special needs. 3 months before the cruise, someone had to drop out. We have another person to take their place, but I was expecting to have to pay service fees to make the change, or even cancel and rebook that cabin. I was delighted to speak with Cassandra, and she made the whole transaction completely pain free, and there were no fees! I was very pleased. Had a lovely chat with Cassandra about ports and cruise lines. All in all an outstanding experience. I would not hesitate to use Cruises.com in the future.