Bkeratin Professional
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Pros and Cons!
Pros: 1.The website has a wide variety of products. 2.My order was fulfilled the day after I placed my order. 3.The courier service was wonderful! I was informed where my package was at every stage and I even received text messages. 4. I appreciate the 5% discount, free shipping and free samples. 5. Worldwide shipping! I really appreciate that they want to serve the entire world. Most companies only think about their own country or a limited number of countries in the West. Cons: 1. Customer Service was slow and not helpful. There is something wrong with the new website. I could not choose a shipping option for my country. I asked customer service if they shipped to my country and they told me that they did. I told them the problem I was having and I was told to continue trying to add the shipping option. After trying for a few days I told them that it wasn't working. I didn't receive a response and I had to figure it out on my own. Fortunately, I came across the old website and I was finally able to add my shipping option and place my order. 1.b) When my parcel arrived at the border, they requested that I send them an invoice so they can calculate my taxes. The invoice I had received was in Portuguese. Customs requested that it be translated into English. I asked customer service if they could translate it for me and I didn't receive a reply. Fortunately, customs were able to decipher the invoice and my parcel was delivered after two days. I would have given the company 5 stars if customer service was caring. I intend to buy from the company in future and I hope they will improve the customer service experience. Lastly, it would be great if cheap masks like Skala could be added and also samples. I would like to buy a sample of an item before committing to purchasing a large product.