Sears Home Services
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Not even worth the one star, THE WORST!!!!!!
Not even worth the one star. I had Sears repair service come to my house in December. The door light stays on and the chime letting me know the door was open won't stop. I was told I needed a magnet. He ordered the magnet (which I paid for) and had it shipped to my house. It didn't work so the repairman suggested a new door panel. I paid for the new door panel and again it didn't work. Tried a magnet again, for the second time, which I then paid for. In January, on the four visit I was told they didn't know what was wrong and that I would be refunded for all three orders which totaled $925.05 minus the initial service call of $149.00. I have been calling the repair center every 14 days waiting for my refund, which they acknowledge they owe me. I am told every time it is pending and they will take care of it, please give us time and call back in 14 working days. I asked to speak to a manager in the billing department every time I call and was told each time they do not have phones and you have to email them. Which I did 3 times with no response. My bank only has a 60-day limit to dispute a claim and since I was being very patience and hoping to solve the problem on my own I am out the money. This company is the worst and I would never use them for anything. I tried calling the company that owns them, Transform, and the operator just transfers me to the sears repair center number without even listening to me.