Hyatt Hotels
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We used this hotel in Dubai at the…
We used this hotel in Dubai at the Hyatt Regency,Creekside,Dubai Healthcare city on 4 occasions and we had access to “Happy hour” for free as guests on our 5th visit this August with over 50 family and friends who flew from all over the world for birthday celebration,and booked into this hotel. our guests were denied access,made to wait in queue as if we were at a Market,lots of confusion and miscommunication from both shift managers and frontline staff about access to Breakfast was very very frustrating,we will not be recommending this Hotel to anyone,the Manager had an attitude problem and he told one of our guests to go away and do whatever they wanted, shocking and disappointing after we recommended this service to all my friends.People pay to get a first class service and not to be treated like beggars over “ a simple request to attend a free happy hour session for a couple of hours “ Get confirmation in worrying from the hotel before you book your stay as all the staff have a very different interpretation of the service they are offering and each manager moves the goal post as they choose on each shift.Disappointed customer