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STAY FAR AWAY FROM CRUISES.COM!!
I booked a cruise 10 days in advance of sailing through Cruises.com. Three days later my Dr. told me not to go because of being in a high risk category for Covid. I called my Cruise.com Agent and cancelled immediately.She said she would call the cruise line for either a refund or credit for a future cruise. She promised to get back to me with results. I never heard back from her and have left messages twice daily for past six days. I called the cruise line directly and found out that it was solely up to Cruises.com to refund or give a credit & that the request for either had to come from Cruises.com. I again left a message for Cruises.com agent with is information and have never heard back. I would NEVER use Cruises.com again and would recommend STAYING AWAY from them as well!