Hyatt Hotels
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Fraudulent Charge!
We have always stayed at the Hyatt Regency Bethesda, because our kids live nearby. Until now, we have had no real complaints. But...on our last visit we were charged $350 because their new type of smoke detector indicated that – we were 'smoking' in our hotel room -- not once -- but twice! This charge was not attached to the hotel bill when I checked out at the front desk, but was a separate charge on our VISA card, which we did not know about until later, when the monthly statement arrived. I received absolutely no help from the Hyatt Loyalty Program Customer Service, as all they did was to contact the hotel, then repeated to me what the manager (or someone else) at the hotel spit-out! Neither myself, nor my wife, have ever smoked cigarettes, or anything else for that matter – Never -- Ever! My documented medical records, and my 30-year military records, have me listed as a: Non-Smoker! Hyatt refuses to remove the $350 smoking-in-room charge! Wouldn’t one think that we would have been notified of this infraction upon check-out? Nope! Oh, I forgot to add that – I have competed in 4-Ironman Triathlons, about 20-Marathons, and was the United States Age Group Stair Racing Champion, not too many years ago. Currently I am a Gravel Bike racer (age-group) and I am scheduled to compete in Gravel Worlds Bike Race in 7-weeks … so, it is extremely unlikely that I (nor my lovely wife) would be ‘lighting-up’ in a Bethesda hotel room…