RedPocket Mobile
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no High speed data, no siri, no maps
my phone number was ported out without my permission from a different carrier. my son bought a years worth of service from red pocket, for my 8+ iphone. I have never received any HIGH SPEED DATA, for my LTE service, so I cannot send or receive any picture messages, Siri and maps times out in the car with the message cannot make a connection. Even though I call on that phone and sim- Customer service wants to talk to whomever purchased the sim. Another agent says since it was purchased off ebay I must contact them. Right now they want the name and email of the purchaser and to talk to them .There is no reason to extend a plan where customer service wont help and right now I cant get port out information for this number. Im using a 4YO iphone 12 with LTE which RP dials back to 2G and then SIRI etc says they cannot make a connection. Why would you sell a product that won't work on the phone and your customer service not advise them of that before the sale? ATT and Verizon still provide LTE coverage for these phones. Are you using Billy Bob's cheap towers that only have 2g and 5 g. And if so why did you assign these phones to Billy Bob instead of ATT or Verizon? Cause nobody gonna say please put me on the towers that don' t work on my phone! If you use ATT towers and TMobile, why the hell would you assign this to TMOBILE. Your maps say my area has both 5G and LTE on both your ATT and TM sites. The phone worked perfectly well on ATT and Cricket so we can only conclude the problem in in your sim or system, or maybe you claim to provide LTE service you really dont have?