Bupa UK Insurance
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Very poor customer care handling
I’m disappointed with the way Bupa Dental Care handles customer complaints. After raising an issue and requesting an escalation, my follow-up emails were simply ignored. There appears to be no independent department within Bupa to oversee or hold their customer care team accountable, which makes it difficult for customers to seek fair resolution. My complaint was handled by Sian Hillier-Woodhouse, a customer service executive. Unfortunately, the response lacked engagement and transparency, and no further support was offered when I asked for escalation. This experience has left me feeling unheard and unsupported, and I believe Bupa should review its complaints process to ensure customers are treated with respect and given access to proper escalation channels.