Bank of New Zealand
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Best Bank (I've ever used)
I honestly have had only a great experience. When I moved to NZ on a working holiday visa, I could use the temporary adresses I was staying at (with written consent). This was a lifesaver, as every other bank would not let me set up an account without a fixed address, and then I wouldn't be able to get a job or pay anything in NZ dollars. Once O moved back to my home country, I realised I hadn't updated my address of phone number, and my net guard had expired. I feared I would be completely locked out. Yet the kind lady on the other line was unbelieveably helpful and only needed evidence that I knew some specific transactions from the account and my personal details. I had access back within 5 minutes. They are also sending me a new netguard free of charge. Not to mention the bank account is enitrely free anyway!!! Honestly wish this was still my main bank...