Russ

Jul 29, 2025

i booked into the halfords auto centre…

i booked into the halfords auto centre filton for a ac dianostic check a week ago....i turned up today at the stated time to be told there machine isnt working and hasnt been working for over 3 weeks so they cant do my check and thats the end of it....the guy on reception was amazingly clueless and hardly spoke to me when asked what do i do now he simply shrugged his shoulders and looked vacant at me..then he suggested i drive another 8 miles to another centre and see if they can fit me in ???? what a joke....i took the day of work to get this done and drove 8 miles to get there to be told they cant do it .they had my number and email so they could of contacted me to say they cant do it to save me the journey there, better still when i booked it should of told me then it wasnt available instead of taking my payment upfront and letting me go there wasting my time!!! the clueless guy on reception when asked i want my money back looked at me in surprise as if to say( oh i thought you were giving that to us as a thankyou) he said to me with a surprised look on his face ill refund you and itll be in your bank in a couple of days.....couple of days!!!!! it took them a press of a button to take it from me yet it takes days to give it back ...absolutly a very bad expeirce with this company and i wont be trading with them again ever..infact i will be warning others not to trade with them either....staff are useless and dont know what there doing and customer service is disgusting....my refund better be back in my account or ill be on here again and visiting the store.....one very pissed off customer