Reiss
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Gift cards no longer accepted on website
**Edit to add** After submitting the below review, I received a call from the Reiss Customer Care team who apologised for the issue and said they would do their best to rectify it. They later emailed me an ‘incentive pin’ (similar to a promo code) which I was advised would be to the value of my gift card and could be used at checkout on the website. When trying to complete my order, the website tells me the pin is invalid and I am unable to proceed. I emailed the Customer Care team three days ago and am still awaiting reply. Really terrible service! Yesterday, I received a Reiss gift card for Christmas so decided to purchase a few sale items from their website. I added five items to my cart and when checking out, I discovered they no longer accept gift cards as payment on the website. I’m not sure when this change was introduced as I have used gift cards in the past to purchase online. Is this even legal? My nearest Reiss store only carries limited stock and sizes so now I’m stuck with a gift card that I can’t even use and the terms and conditions state that gift cards are non-refundable. Really disappointing and a terrible customer experience.