Halfords Retail
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How to waste 2 weeks, £280 and 1 hour of phone calls.
I booked a technician to visit my home and for a dashcam. This was recommended by the online shop service. The day of the install and 20 minutes before the arrival of the technician , I was told by text, Halfords had tried to contact me. No phone call had been received so I called them. After 15 annoying minutes of hold music, the operator told me the tech had called in sick and they would have to cancel my appointment. We rebook for Saturday. Again, before the appointment I receive a text to inform me they have tried and failed to reach me. I call their number, this time it’s 30 minutes of hold music. The operator tells me there is an issue and they need to cancel my appointment. I ask why and I am transferred to Dan in the hub. Dan, unfortunately cannot help either, offers his apologies. Apparently this is a different technician with different personal issue that prevents him from attending my appointment. Dan tries in vain to find another technician that is available in the next week. Alas, nothing. I ask Dan if he can book me into one of the centres. Again and unfortunately, the systems do not talk to each other so this is not possible. I have to cancel, wait for my refund and rebook again, selecting the alternative service. How poor is that. I cancel and will wait for my refund and take this and any future business somewhere else. Halfords is only if you can’t buy it in Costco, Amazon or B&Q. If it needs fitting, use google to find someone. They are beyond poor.