Amber Electric
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We praise the Amber Customer Support Team.
Hi We praise Ambers efforts in supporting us as we get to know the Amber app. There was confusion as we received a email from another energy provider, stating our electricity would be turned off, and if they could not enter we would be charged, (we were not moving). After sending a panicked email, Lily from Amber rang Energex for us & found there was nobody coming to turn off the electricity. We have received detailed accurate information when we have emailed our many concerns trying to understand the behaviour of the grid in relation to our solar system & battery. Thank you Amber team Jessie, Emily, Jasmin, Lily, Shofia, Otto & other Amber team support staff. Kind regards John & Andrea Ps Date is guessed but time frame was approximately weeks to a month of back & forth emails. Highly helpful & we are grateful. Thank you Dan & Chris for starting up Amber, & giving us a headstart to savings towards our electricity bills.