Soulara
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Meals Delivered on Random Days—Very Disappointing
I came across an ad on Instagram and decided to try the meals because they looked great. I've been on the lookout for plant-based options for a while. Unfortunately, my experience was absolutely terrible. I ordered my meals for delivery on October 14th, but they arrived almost a week early, on October 9th. Seriously?! I thought it might have been a mistake, so I emailed customer service, but that was a waste of time. They said they would check and try to help, but they were utterly unhelpful. Then, customer service reached out and offered me a voucher to give it another shot, which I did (and regretted). Again, I ordered meals to arrive on a Monday, and they were delivered on Wednesday. This time, my emails went unanswered; I felt completely ignored. I usually check reviews before making any purchase, but for some reason, I didn’t this time. There are so many complaints about the same delivery issues, and it seems like nothing has been done to improve the system. Plus, the food is just okay, not amazing. I read many reviews saying that IKU is better, and after my terrible experience with Soulara’s delivery and customer service, I made the switch. It was the best decision! The food is better, and they deliver on time. Soulara team, if you don’t resolve this delivery issue, you’ll keep losing customers. This is the first time in my life that I've left a bad review for a business. If you understood the hassle your delivery mistakes caused in my routine, you might appreciate my frustration. Unfortunately, it seems like you care very little about your customers.