Reiss
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3 months waiting for an order!
I placed an order three months ago in one of the local Reiss store for a coat which they didn’t have in my size, I was told I could collect this within 5 days from a local next store, I paid for the coat and then didn’t hear anything for weeks. I reached out to Reiss customer service multiple times, but each time I received vague responses that didn’t provide any real answers. Finally someone at Reiss customer services located a coat in my size at the Bicester Reiss store, and I was told if I email a Mr Merson (who I believe is the manager there) he would send this coat out to me first thing. I emailed my receipt, address and didn’t hear anything back for 2 days, I then receive an email from Reiss customer services saying the order is cancelled and I need to visit the store I purchased the coat from for a refund!! I am utterly frustrated after waiting this long and being told by customer services it should be with you soon, only then to receive an email saying your order had been cancelled, and that I have to drive an hour away to the store I purchased the coat from for a refund! This not only has wasted my time, but the level of service is very poor to say the least and unacceptable! I would strongly advise anyone considering a purchase from Reiss twice. If you value timely deliveries and good customer service, look elsewhere, just check the reviews, others have experienced the same thing.