H10 Hotels
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H10 Rubicón Palace, Lanzarote
I have just spent a lovely week at H10 Rubicón Palace, Lanzarote. The hotel is large and staff is very busy. The hotel has numerous pools (primarily saltwater which can sting on the skin and gave us an unexpected trip to a doctor's to get a prescription for our son), restaurants and activities for the guest. The primary drawback is that the reception is placed on the 3rd floor in a building far from most rooms AND to make matters worse there is always an extremely long queue up there. You might not think that you need the reception, but it turns out that you do! Pool-towels are handed out at the reception (?!), if you want to play mini-golf you have to get the clubs at the reception, if you want to order a taxi, when you check-in, when you check-out, I also had several trips up there to ask for a blanket for our room. It is really inconvenient that the reception is always so busy, the last thing you want to do when you are on vacation is wait in line. I think it must be an easy thing to fix and I hope that my review here and the one I left with my travel agency get the attention of management. I would definitely add a start to my review if the issue with the reception got solved.