H10 Hotels
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Ocean Riviera Paradise Hotel in Mexico
Rented 2 rooms plus anther 4 from clients and family members. The amount of problems and lack of empathy was overwhelming. People need to stay away from this Chain and their hotels. When checking in I was given King beds for rooms of three people. I had to paid $840 extra in order to be moved to another two rooms. I was asked to but two bottles of wine in the Blu Romantic restaurant in order to have 7 people sitting together, the rooms AC never worked and was never fixed (I complained about it the whole week. The mini freezer never worked and was told that’s to keep drinks fresh and not cold (really??). This is after I paid $10,000 for 7 nights. Wow. Stay away please🙏