Reiss
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No Refund After a Month!
I returned my entire order on the 5th September using their Evri returns process. 5 days later they issued a refund for 3 items but not the remaining 5 or so. It’s now nearly a month since I sent this order back and I have still not received the refund I am due. Their customer service team are completely incompetent and they are now ignoring all of my emails. My bank has now reversed the initial transaction and I have sent all evidence of this case to them to validate the chargeback claim. I will never, ever shop with a company that treats its customers with such disdain again. The reason I returned the order in the first place was because the quality of the garments was appalling considering the price point. I hope brands like Reiss finally die out, they are unable to keep up with changing consumer demands and refuse to invest in customer service.