Aegean Airlines
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Aegean Airlines Deliberately Ignores Refunds
Booked a flight with Aegean Airlines Comfort Class L fully refundable ticket. Cancelled booking due to medical procedures and surgery. Called US Customer Call Center (833-732-8158). Poor telephone connection and communication skills. Does not appear to be a US based call center. Was told there is a 50-euro baggage cancellation fee and refund would be issued in 10 business days. Asked to speak to a supervisor to understand why there is a baggage fee for a cancelled booking. Placed on hold and call subsequently dropped. Called US Customer Call Center 12 business days later - no refund. Again, poor telephone connection and communication skills. No explanation why the refund was not issued. Was told there is a 50-euro cancellation fee per airline policy. There is an additional 23-euro tax which is not refundable. Why is a tax on a cancelled airline ticket? The call center representative stated refund would be issued in 10 business days. Asked to speak to a supervisor. Placed on hold (another 20 minutes). Call center rep returned to explain the refund will be issued by the end of the week. Total call time 50+ minutes. TRAVELERS BE AWARE AEGEAN AIRLINES HAS A HISTORY OF NOT ISSUING REFUNDS