Paisley Freight
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Horrific Bike Courier Experience - Do Not Use
Use literally any other bike courier. Especially if you require the bike box provided for transport. It started when I received an email from the depot the day before my delivery date which stated that my bike was oversized and I was required to pay an additional fee. The "over sized" bike box in question was the one provided by the company. After getting in contact with Paisley I was assured that the depot had confirmed it was oversized and I needed to pay the additional fee. After I begrudgingly did so it was eventually delivered (significantly late) and the box was in an absolutely horrific condition as well as be easily within the stated maximum dimensions. After unpacking, reassembling and riding my bike it was obvious that there had been some damage to gears and specifically the front derailleur. Then begins nearly 8 weeks of emailing back and forth fighting for any sort of compensation (or even apology). I provided multiple photos of the bike before and after (clearly showing the gears and other delicate components having been protected by the bubble wrap during transit) as well as the absolutely appalling state the box was in (large holes ripped in the side and box obviously crushed). While I was refunded the additional initial fee the deport requested my further appeal for either a) a refund on the delivery itself b) a basic £60 bike service to fix my gears has been denied. I have just been told that my claim was unsuccessful due to poor internal packaging (reminder that with this service they provide the packaging for you to use) and that the box (once again a reminder that this is the box THEY provide) did not have a "This way up" arrow on the side. A disgrace that a company could throw their mistakes back in the customers face. No apology, no compensation, no explanation as to why the depot claimed my package was oversized and charged me, no answers when I asked why such an inadequate box was provided for bike transport. Nothing. Not only this but after weeks of grief and hassle I'm the one out of pocket to get my own bike fixed. Life is too short to deal with horrific companies like this. Go elsewhere.