Hyatt Hotels
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Started off great until I was charged incorrectly
I visited HYATT PLACE CITY VIEW... IN FT WORTH TEXAS. I went to booking.com to reserve room for 1 night. Hotel stay was only for a weekend stay getaway. I honestly had a fantastic time loved the location and they layout of the room. I was very pleased with the service as we arrived and checked in. All the way to checking out until I noticed we had a suspicious CHARGE on our receipt for movies services. Let me start off by saying that there's NO WAY POSSIBLE for that charge because we checked in put our stuff away and headed to MAIN EVENT til 8:30pm from the time we checked in after 3pm. As soon as we got back all my children took showers are brushed their teeth then played with their prizes for a bit then off to bed. My husband and I did same. We watched channel 7 news.... Which was on regular TV. So I don't know how there could even be a charge of $26.99 when I called back up there to speak with someone about it. I was told that there's nothing they can do it's built into the room package. I'm soooooo UPSET. THIS WAS SUPPOSE TO BE A FUN LABOR DAY WEEKEND. I called and asked to speak to manager and was told they would call me back but NOTHING. CAN SOMEONE PLEASE REMOVE THIS CHARGE.