Firefly Car Rental
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PLEASE READ THIS REVIEW WITH THE NEEDED…
PLEASE READ THIS REVIEW WITH THE NEEDED ATTENTION!!!!!!!!!!!! DO NOT, I REPEAT, DO NOT RENT A CAR AT THIS COMPANY. THIS COMPANY IS A SCAM!!!!! FIREFLY LOCATION; MALAGA AIRPORT WE EXPECTED A SMOOTH PICKUP AS YOUR CONFIRMATION EMAIL INDICATED THAT ALL COSTS HAD BEEN SETTLED AND THAT WE WOULD BE ABLE TO COLLECT THE CAR WITHOUT ADDITIONAL CHARGES. HOWEVER, THE INTERACTION WITH THE FIREFLY REPRESENTATIVE (A BALD MAN WHO REFUSED TO PROVIDE HIS NAME) QUICKLY TURNED HOSTILE THE REPRESENTATIVE ATTEMPTED TO SELL US AN INSURANCE POLICY, CLAIMING IT COVERED FUEL AND TAXES. DESPITE MY REPEATED STATEMENTS THAT I DID NOT ADDITIONAL INSURANCE DUE TO COVERAGE ON MY CREDIT CARD. THE FINAL RENTAL CONTRACT REFLECTED AN INSURANCE CHARGE, MISLEADINGLY PRESENTED UNDER THE GUISE OF FUEL AND TAX. WHEN I QUESTIONED HIS TRANSPARENCY AND MENTIONED THAT THIS BORDERED ON MISREPRESTATION, HE ABRUPTLY CANCELED OUR BOUKING AND DENIED US THE VEHICLE. THIS IS UNACCEPTABLE, ESPECIALLY CONSIDERING POLICY CLEARLY STATES THAT ADDITIONAL INSURANCE IS NOT A REQUIREMENT. TO MAKE MATTERS WORSE, POLICE WERE CALLED TO THE SCENE, NOT BY US, BUT BY ANOTHER CUSTOMER FACING A SEPARATE ISSUE WITH FIREFLY. THE POLICE INTERVENED IN THEIR MATTER BUT OFFERED NO ASSISTANCE TO. IN FACT ONE OF THE POLICE OFFICERS ATTACKED THE CUSTOMER WHO CALLED THE POLICE HERSELF FOR RECORDING HER ISSUE WITH HER PHONE. THEY ULTIMATELY INSTRUCTED US TO LEAVE THE PREMISES WITHOUT ANY RESOLUTION. THE FIREFLY EMPLOYEE FALSELY INFORMED THE POLICE THAT NO CARS WERE AVAILABLE, EVEN THOUGH WE SAW THE KEYS TO A CINTROEN C3 ON THE COUNTER THAT WAS MENT FOR US. HE ALSO MADE A DISCRIMINATORY REMARK SUGGESTING THAT, BECAUSE OF OUR MOROCCAN BACKGROUND, WE WOULD NOT RECEIVE A CAR WHICH WAS BOTH OFFENSIVE AND UNPROFESSIONAL. THE ENTIRE ORDEAL WAS HUMILIATING, PARTICULARLY GIVEN MY FAMILY MEMBER'S DISABILITY. WJICH MADE US RELIANT ON THE RENTAL CAR.