H10 Hotels
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H10 Big Sur
H10 Big Sur, Tenerife. We arrived yesterday and have had nothing but problems. Our stay is supposed to be 4 nights and cost us almost €600. Firstly when we arrived to our room the shower leaked all over the floor, there were marks on the duvet cover and the dressing gowns were covered in what looked like make up indicating they had not been washing following use by previous guests. Also the food at dinner was cold and unappetising. The cost of our stay is expensive but we were willing to pay it as air conditioning was advertised. When we arrived we were told the air conditioning was broken, this the hotel was not as advertised. We requested a fan three times and by the time we asked the third member of staff there were none left. We tried to sleep with the balcony door open to reduce the heat in the room but there is also construction works going on in the hotel so this meant the room was very noisy. Neither myself or my partner got any sleep last night and this is unacceptable given the cost of our stay.