Warner Leisure Hotels
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Wheelchair users beware
My daughter is a wheelchair user,this was stated and a acknowledged in our booking form. To our dismay when we arrived we had been allocated a standard room, no grab rails no level access shower no shower seat no emergency pull cord . When we complained two duty managers and two receptionists argued with us that the room was accessible. When we explained our rights (the disability discrimination act 2004) they agreed reasonable adjustments and installed grab rails. We have informed the revelant body to inspect the room concerned 173 and hopefully front of house staff will get disability awareness training. The holiday itself was great ,the food was excellent, a big shout out to Kim our waiter,nothing too much trouble and the entertainment was first class . Warners group , more accessible rooms please,my room 35 was fantastic and could easily have been converted to accessible ,don't try to "fob off" your disabled guests, Nidd Hall Harrogate.