Hyatt Hotels
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Park hyatt new york dishonest staff and misleading world of hyatt program
Be careful of the false and misleading benefits of world of hyatt program. I am at the highest tier “globalist” , yet I experienced the worst and rudest attitude from their guest support agents specifically a lady called Judy D (if thats her real name as she claims). Also as per World of Hyatt program rules if you are booked in a standard suite then you are not eligible for an upgrade even if the next category of suites is available. Thats what I experienced and I received an official email from front desk manager Benjamin Nikolai offering a downgrade to a standard room since they offered me a suite (my original booking) on the lowest floor despite requesting two weeks in advance for a high floor (thats my usual preference in this hotel since 2017 every year). I had to raise a complaint on Park Hyatt New York operations director David Sherman who lied about a suite upgrade back in 2019 claiming it was to junior suite (this hotel never had or have junior suite category) and the front desk manager Benjamin Nikolai and this Judy D refused to accept the complaint and refused to compensate despite the dishonesty from Sherman and the rude attitude from Nikolai. In addition to the slow service and non recognition of my globalist status. I recommend not staying with any Hyatt Property due to the bad attitude from their guest relations support.