Anya

Jul 5, 2024

Disappointing.

I contacted customer service about an issue regarding a top up-- I paid for one but did not receive the extra minutes. I was not able to make phone calls. I troubleshooted the issue with a great CS rep who told me there would be an update within 24 hours. I did not receive an update, and it was complete radio silence after that. I have to be able to receive phone calls due to work (that is entire reason I purchased the top up) and still, even after purchasing a top up, cannot make or receive calls. I cannot put up with this any longer. Great cellular service, but unfortunately the super slow responses to fix time sensitive situations, such as this one, are highly frustrating and will likely cause me to switch carriers in the future.