Shaw Academy
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Upskillist online educational site rebranding from Shaw Academy site, doesn’t result in a seamless migration of courses, course progress or ensure uninterrupted continuation of learning endeavours
I originally joined Shaw Academy in 2019 to undertake a Foundation Trading course. The course supposedly consisted of live online tutorials and practical sessions, mainly via PowerPoint presentations. However, the live sessions were recordings viewable online only. The PowerPoint presentation and supplementary notes were available to download. The Foundation Trading course content was structured to promote the more expensive advanced premium Ultimate Traders Programme (UTP) and sold as a special offer for lifetime membership to Shaw Academy courses and the UTP; which included access to regular trading seminars and trading tools, plus exclusive use of the UTP MT4 Indicator and Trade Sizer products, and ongoing technical support. I purchased the lifetime membership & UTP course offer, the content of which also heavily promoted a partnership link with Let's Trade Brokers. As my interest is in trading, I subsequently did additional courses: • The Foundation Diploma in Financial Trading and Investment • Diploma in Gold Investment • Diploma in Cryptocurrency Overall, all the courses and video content were good and informative, and I’ve valued the ability to continue to access the courses online and revise the content regularly. However, with no notice over recent years, Shaw Academy has withdrawn access to the Foundation Trading course and support for the UTP MT4 Indicator and Trade Sizer, which no longer work. Weeks of emailing their support desk and getting mostly automated unhelpful replies can be summarised as they no longer support these courses or products. No similar alternatives were offered. This was further compounded when earlier this month (March 24), I received an email from Shaw Academy stating: … We hope this email finds you well. As a cherished student of Shaw Academy, we're thrilled to unveil some exciting news. In line with our rebranding efforts, we're delighted to introduce you to Upskillist – our new identity that encompasses everything you've come to love about Shaw Academy and more. With a user-friendly interface and enriched educational resources, we're confident that Upskillist will revolutionize your learning journey. To facilitate a smooth transition, we kindly request you to take a moment to register on the Upskillist platform using the same email address you utilised for Shaw Academy. This will enable us to seamlessly migrate your course progress and account particulars, ensuring the uninterrupted continuation of your learning endeavours. As requested, I registered on the Upskillist platform using my Shaw Academy site details, expecting all my existing courses and the content to be seamlessly migrated to the new platform; however, only the Cryptocurrency course was transferred. Again, I engaged in a very frustrating series of emails with their support dept to try to regain access to the courses; however, the responses from Upskillist (AKA Shaw Academy) support have morphed from: … to clarify that we maintain separate databases for each website to ensure data integrity and prevent any mixing of information. All data related to Shaw Academy courses, including progress and resources, are stored securely in our database. If you have already completed any courses or are in the midst of studying, rest assured that your progress and results are recorded accurately. However, if you encounter any discrepancies or issues, please don't hesitate to reach out to us for further assistance. We recommend restarting your courses on our Upskillist platform to ensure a seamless learning experience and access to all relevant resources. To: … the following courses, "Foundation Diploma in Financial Trading and Investment", "Ultimate Trading Program" and "Diploma in Gold Investment" have been removed from our repository. As a result, you will not find them on Upskillist as they have become obsolete… Upskillist/Shaw Academy has not delivered on its promise to seamlessly migrate my legacy courses or ensure the uninterrupted continuation of my learning endeavours on their new site. At the very least, they should maintain access to the paid-for legacy courses, especially for existing clients who had access to the Shaw Academy courses before registering and being transferred to the Upskillist platform. Only one of my five original courses survives. Upskillist’s offered solution was that I could sign up for other available courses; however, the issue is that they are not currently offering other equivalent trading courses. To date, I’m very frustrated and disappointed with the customer care and service received from Upskillist and feel compelled to share my experience on Trust Pilot, as I expect I’m not the only person that this has happened to.