Aegean Airlines
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Aegean ComfortFlex
I booked a flight last November 2023 for an August family holiday and upgraded to the Aegean ComfortFlex. Due to unexpected circumstances we had to cancel our family holiday and I contacted Aegean to transfer the flights to the following year. They informed me that they could not book that far in advance and that I should contact them closer to the time. At no point did they inform me that the comfortflex had a timeline. I contacted Aegean today to book the new flights for August 2025 and they informed me that the comfortflex that I had taken out in November 2023 had expired 3 days ago and that the tickets where gone and could no longer be transferred. With a back and forth for over 30 minutes, they finally agreed to reimburse me 50% of the original ticket cost price, even though I had initially paid extra for the ComfortFlex to protect my tickets. This has cost me over €600, so I would definitely think twice before taking this option and if so, ensure you set a timer from the original booking date.