Mark Smith

Apr 27, 2025

Shocking, non-existent customer service

Shocking, almost non-existent customer service. 40 minutes to answer the phone, then after a 10 minute conversation with somebody who is clueless only transfer back to the 40 minute automated que. Then, when needing to transfer my esim to my new phone, discover this cannot be done without a call to their useless customer service once again. To add fuel to this fire, sending a message to the complaints email address via the link on their website is met with "Sorry but this email doesn't exist". I have to give credit where it is due, and can report back the Lyca did call me to sort out the issue. It is however disappointing that one first needs to take to social media before getting a response to something which should be dealt with through normal customer service or online channels.