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Set up not carried out. Ordered a Samsung TV and paid extra to…
Ordered a Samsung TV and paid extra to have it set up on delivery. When the delivery guys arrived they said that they do not work for Samsung and do not do set up. Apparently this is a regular occurrence with lots of unhappy customers. I telephoned Samsung customer service and after 20 minutes of waiting spoke to someone (it was very difficult to understand them) who said that they wait for delivery to happen before set up is coordinated. They said someone would ring back to arrange. I pointed out that that wasn’t the undertaking when I paid for the set up. I didn’t hear back so we set it up ourselves. I then went on live chat this morning to ask for a refund for the set up that didn’t happen. Another 30+ minute process and I was told that they would raise a request with another department for a refund and then immediately quit the chat. I am left feeling very dissatisfied with the customer service experience and am just praying that nothing goes wrong with the TV if this is an example of their customer service. I won’t be buying from Samsung again. Shame as the TV seems quite nice.