RedBox Rx
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unfair practices
I wanted to get both retinoid and hydroquinone 4%, so before paying the consultation fee, I reached out to ask what I should do if I need both treatments for the same concern. Someone named Melody responded via email and advised me to include the request for the second treatment under the section “Do you have any further information you would like the doctor to know?” I followed the instructions and submitted my consultation accordingly. However, the provider only prescribed the retinoid and completely ignored my request for hydroquinone. Since then, I’ve reached out to them via email multiple times, but they have not responded. It seems they prioritize the profit more than the customer’s needs. Now, if I still want the hydroquinone, I’m told I have to pay for a new consultation, which feels unfair.