TopCar
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Do not recommend #CarJet and #TopCar…
Do not recommend #CarJet and #TopCar !!!! I recently booked a car for a 5-day trip in Tenerife, Spain, through Carjet, and the experience left me thoroughly disappointed. My reservation was assigned to TopCar (REF no: PRE-100649030), and the entire ordeal was nothing short of frustrating. !! When I arrived at TopCar, they refused to provide the reserved vehicle. The issue arose due to a seemingly trivial matter. According to the terms and conditions, a valid driver's license with a minimum of 3 years' experience is required. Now, I do meet this requirement since I obtained my driving license in 2015. However, the catch was that I recently renewed my license, and mathematically, the new one didn't have a 3-year history yet. It was issued on January 19, 2021, and the 3-year mark would only be reached on February 19, 2024. Despite explaining the situation to the customer service representatives, it felt like talking to emotionless robots. They mindlessly reiterated, "We cannot assist you; it's in the regulations." They failed to grasp the real-life scenario that, although my physical driving experience spans almost 14 years, the new license did not meet their technical criteria. This rigidity and lack of understanding cost me a whopping 143 EURO, as I had to forfeit my initial reservation. To add insult to injury, I had to shell out an additional 180 EURO to secure another rental elsewhere. In essence, Carjet and TopCar left me high and dry, sticking strictly to their regulations without any consideration for the actual circumstances. This lack of flexibility and customer empathy is not something I expected when choosing a car rental service. Do not recommend CarJet and TopCar !!!!