Halfords Retail
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Halfords ruined my Raleigh Evo and then…
Halfords ruined my Raleigh Evo and then doubled down with appalling customer service. I paid £1,400 for the bike, along with a year’s care plan. When I took it in-store for routine servicing, they used the wrong grease, causing serious damage. The bike had to be stripped and rebuilt — and even then, it wasn’t safe. I later slipped off the brakes and fell. When I returned to the store, I was met with shockingly rude and unprofessional behaviour from the manager. I then contacted customer services, provided clear evidence, and still they sided with him without properly investigating. This company is, in my view, a complete joke — a textbook example of how not to handle complaints. Their service is not only poor, it’s embarrassingly dismissive of paying customers. As a journalist, I’ll be making sure people hear about this. I’ve boycotted Halfords since, and I’d urge others to think twice before trusting them with high-value.