FlixBus
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Avoid at ALL costs!
Terrible service what was suppost to be a simple easy trip a family of 4 with two children under 16. Traveling to and from edinburgh and London. What a fiasco the trip down was ok only was in London for the day and suppost travel home at 11.59pm this bus was canceled no alternative transport or accommodation, 3 rude staff via chat function as no phone lines to contact - UK one did not work and im not paying anymore to call US phone number. We where left stranded in middle of busy city we went to Pancras Station via uber, then bought expensive train tickets to get home, we also bought food and drink as we where hungry, cold and tired. No consideration at all for passengers leaving a family stranded out in the cold we not afford any accommodation and as was in middle festival period this was ridiculous. I have requested to be reinbursed and company sent me one email saying how can we help after all details ans reciepts where already attached within my complaint and request for compensation. I am absolutely horrified by the treatment we recieved and find this company a utter disgrace!