NM

Oct 8, 2024

Abysmal service. No communication.

A terrible experience with Scottish Water, who were awful. A property, in a neighbouring street, was experiencing issues with a blocked drain. It turned out the waste pipe runs below my property. I only found this out when I discovered a couple of contractors wandering around my garden. From start to finish Scottish Water's communication was non-existent. I had three occasions where they came into my property without permission. The first was to locate the drain, the second was to spray paint the drain location, and the third was where they turned up with a digger to rip up my garden. On the final occasion they only knocked on the door because they couldn't get the digger past my car. Once the job was complete, they installed a drain in the middle of my lawn and left a large pile of debris in my garden. Scottish Water were contacted at least seven times to request an update on when the debris would be cleared up. Each time I was fobbed off. In total it took Scottish Water over seven weeks to clear up their mess. At this point I'd cleared most of it up myself. It was disgusting that the company lets it workers wander onto peoples property without requesting permission first. It was just lucky that my young children weren't playing in the garden at the time.