Reiss
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Warning to all Australians thinking about purchasing from Reiss UK
Warning!!! Regarding duty tax!! Reiss goes to the trouble of warning you to not order over 1000 dollars! They don't tell you when you specifically make and raise two separate order numbers- that they put on one consignment number ( to save postage costs).. Yet, now I'm left with a 360-dollar important tax?? After calling Reiss UK, it was the most dreadful and stressful situation I have ever experienced!!! Yesterday, I have had the most caring customs officers tell me that, Reiss UK, has the worst reputation and the highest number of parcels that are waiting to be claimed or returned because of duty tax!! I asked to speak to a manager to no avail!! I have an important wedding coming up and have been waiting since before Christmas, for this outfit! Just to be told that if I waited 15 minutes more the warehouse would have to put it on 2!!! Separate consignment numbers.. When I spoke to an Australian customs manager their words were “It's a borderline scam they are running” “ This company are well known to us” So anyone considering purchasing online from Reiss don't!!!!! All I was offered was a 20% discount on future purchases! How about a manager gets in touch with me ( as requested numerous times on the phone) As I am now stuck with a huge bill in duty taxes all because of 15 minutes?? I am still awaiting any action from Reiss UK,? ( As promised by a So-called customer care officer working from home).. Thank you Reiss UK!! I await your response! ************************************************** REGARDING ABOVE COMPLAINT READ THE RESPONSE FROM REISS UK BELOW… ALSO READ TERRA FROM AUSTRALIA AND HER RESPONSE FROM REISS.. ************************************************* FINALLY A STANDARD CUT-AND-PASTE RESPONSE FROM REISS UK!!!! MY GOODNESS YOU HAVE JUST EXPOSED YOUR INCOMPETENCE!! YOU NEVER READ MY COMPLAINT OR THE OTHER CUSTOMER THAT SAW AND READ MY EXPERIENCE - WHICH WAS THE EXACT SAME ISSUE!!! I READ YOUR TERMS AND CONDITIONS!!! AND WAS WELL AWARE NOT TO ORDER OVER THE AMOUNT THAT YOU PUT ON YOUR WEBSITE!! I'M NOT STUPID!! TO INCURR A BILL ON DUTY TAX FOR 360 DOLLARS!!! I PLACED TWO SEPARATE ORDERS WELL UNDER YOUR WARNING VALUE ONCE AGAIN TO MAKE THIS SIMPLE FOR YOU!!! YOU!!!! DECIDED TO SAVE ON POSTAGE COSTS BY JOINING BOTH ORDERS TOGETHER ON ONE CONSIGNMENT NUMBER!! THE RESPONSE WAS PATHETIC TO BOTH MYSELF AND TERRA - WHO WENT TO THE TROUBLE OF READING MY REVIEW!! ( SHE EXPERIENCED THE SAME ISSUES) YOU SIMPLY CUT AND PASTED YOUR REPLIES TO BOTH OF US WHAT AN INSULT TO OUR INTELLIGENCE.…REISS UK!!!! SHAME ON YOU!! FOR NOT READING OUR COMPLAINTS WE BOTH GOT IT!! REGARDING HOW MUCH WE ORDERED!! SO WHY DID YOU RESPOND WITH THE SAME DUMB ANSWER TO BOTH OF US… AGAIN NO MANAGER JUST A COMPUTER-GENERATED ANSWER LIKE THE PEOPLE THAT WORK FOR YOU IN CUSTOMER CARE!! I GOT THE IMPRESSION THEY WERE READING OF CUE CARDS!!! ONCE AGAIN WEAK AND EXPOSED!!