Reiss
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Bad quality control, dated site
Site is dated, the Account section feels like I've been thrown back into the early 2010s. Quality of the actual items is mixed, which is very disappointing considering Reiss' high price point as a high street brand. A white dress I ordered that retails for £188 arrived with a loose clasp, pen mark on the shoulder, and 3 loose buttons that were barely hanging on by a thread. A cream knitted top that retails for £98 had pulled stitches. The other 2 items in my order were fine. Wouldn't recommend this because the quality control is so poor for the price point. In terms of sizing on offer, their sizing guide per item seems accurate when provided. Really wish it was easier to filter by 'regular' or longer leg sizing. They have a petite range that is impossible to filter out when you're browsing, and there's nothing more annoying than having to mentally filter past all of these irrelevant items. Probably wouldn't buy Reiss online from their website or another brand because of these problems again. Reiss gets 3 stars though because customer service through Live Chat is actually great, once you get past the frustrating "smart" chat assistant and the painful interface. Vicki was able to resolve the above issue for me and was the best part of this experience.
